Read this section of the site prior to purchasing as it provides you with important information regarding the terms and conditions that govern your use of the site and also provides other information that you will find useful on ordering, delivery and returns.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary. If you need to contact us please use our "contact us" page.
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.
Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colour and texture may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation
Back Orders
If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.
Methods of Payment
The total cost of your order is the price of the products inclusive of delivery charges. The displayed price is the amount in pounds sterling that you will pay.
In the unlikely event that your payment card is used fraudulently to make a purchase with Red Poll Meats you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Cancelling your Order
OUR RETURNS POLICY EXCLUDES PERISHABLE ITEMS. For any other items we operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.
You may cancel your order for any reason provided: - You or the recipient notify us of your cancellation in writing/ email to the address on our "contact us" page within seven working days of delivery. You return packaged item(s) to Returns at Red Poll Meats of Red Poll Meats to the address on the "contact us" page.
Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Red Poll Meats and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us.
Delivery Instructions
Please ensure you provide us with instructions as to where to leave your parcel if you are out. Failure to do so could result in your order being returned to the depot.
Claims
Claims for breakages or other damage must be made to Red Poll Meats in writing or by email within three days of receipt. Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period. The goods remain unused and unopened. You or the recipient retain and take reasonable care of the goods until returned.
Complaints
Should you have a complaint with the service or product we provide please contact James Wells by e-mail: robert@redpollmeats.co.uk. Telephone: 01728 663211. We aim to:
- Acknowledge complaints within 5 working days - Advise you how long it will take to resolve the complaint - Keep you informed throughout the process
Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.
Privacy Statement
We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal presedence and policies to respect your wishes.
From time to time we may use the information gathered in order to send you promotional information from Red Poll Meats. We have however, within Red Poll Meats, adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing.
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.
We collect the following information from your order: name, email address, billing address credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.
Changes to the privacy policy
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.
Privacy policies of link sites
While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.
Security
The site uses credit card encryption, and all checkout payment pages run on a secure server SSL to ensure a safe and secure shopping experience.
All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are retrieved by the Red Poll Meats team via a decryption key. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.
Damage to your Computer
Red Poll Meats makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Red Poll Meats shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Browser cookies
A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.
How do we use cookies?
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.
Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer
